Whenever any jail or prison authorities are asked about jail security providers, the first name that comes to their mind is Securus Technologies. I realized that the reason behind this is their exemplary customer service.
Richard A. Smith is the President as well as Chief Executive Officer of Securus Technologies. He mentions that everyone at the company takes a pledge to serve the customer. For them, these customers can be the prison inmates, their friends or family, and the entire Corrections Community.
They have taken a pledge to be open and completely transparent in their dealings. They are always striving to provide the highest level of customer service that is possible within a domestic call center. Their call center is located in Dallas. The customer service associates working here are hired as well as trained by the company.
Securus Technologies is also hiring and training the Field Technicians who visit the corrections facilities. In fact, I came to know that usually, the contracts signed by Securus Technologies covers this aspect of servicing too as the company believes in providing end to end solutions to its customers.
This is one company that is always truthful about its products and services. They clearly state what they can do and what they cannot do in response to any questions and requests that are raised by the customers. Basically, Securus Technologies does not make false promises. They only promise what they can deliver.
The company is responsive to the needs of the customer. Hence any problem is readily dealt with and resolved. This is because the company understands very well that its products are being used by the jail authorities to resolve cases or preventing them from happening. Hence any issue needs to be resolved on a priority basis. Due to these reasons, the company is favored by all its customers.